Helpdesk, cybersecurity, Microsoft 365, networks and on-site support for Baltimore businesses — from a local IT company based minutes away in Towson, not a national call center.
Baltimore City and Baltimore County are separate jurisdictions, and plenty of IT providers that advertise "Baltimore" are really based out past the Beltway with little interest in driving downtown. Our office is at 101 E Chesapeake Ave in Towson, and we support businesses throughout the city — from the Inner Harbor and Harbor East to Hampden and Station North — as well as across Baltimore County.
Most day-to-day issues are solved remotely through our helpdesk. When something needs hands on hardware — a failed switch, a new office build-out, a server that won't come back up — a technician comes to you.
A lot of Baltimore businesses work out of buildings that were never designed for networks: converted rowhouses in Mount Vernon and Bolton Hill, brick warehouses in Canton and Fells Point, and older office floors downtown with plaster walls and no drop ceilings. Thick masonry blocks Wi-Fi, and running new cable means planning a route that won't wreck the space.
We survey the building first, place access points where the walls let signal through, and run structured cabling in a way that's neat and that the landlord will accept. The result is Wi-Fi that reaches the back office and a network closet you can actually work in. See our field services and Cisco Meraki deployments.
Baltimore City: Downtown, Inner Harbor, Harbor East, Fells Point, Canton, Federal Hill, Locust Point, Mount Vernon, Bolton Hill, Station North, Charles Village, Hampden, Remington, Brewers Hill, Highlandtown and Port Covington.
Baltimore County: Towson, Catonsville, Dundalk, Timonium, Owings Mills, Pikesville, White Marsh and Essex. See all of our service areas.
Both. We're based in Towson and support businesses throughout Baltimore City and Baltimore County, with remote helpdesk support available anywhere.
Yes. Most issues are fixed remotely, and when hardware, cabling or a network problem needs someone on-site, a technician comes to your office.
Managed IT is a flat monthly fee based on your users and devices and the level of security you need. Our service plans are published, and a free assessment gives you an exact number.
Yes. We document your systems, collect admin access and licensing, verify backups and coordinate the handoff so there's no gap in support.
Yes. Thick brick and plaster walls are common in the city. We survey the space, place access points where signal actually reaches and run cabling neatly where it's needed.
Yes. We prepare defense contractors for CMMC assessments and help medical practices put HIPAA-appropriate safeguards in place for email, devices and backups.
Tell us about your Baltimore office and we'll reply within one business day. Prefer to talk? Call (410) 501-9257.