Everything you need to know about working with RTS.
General
General
What types of businesses do you serve?
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Small-to-mid-sized businesses, nonprofits, defense contractors, faith-based organizations, healthcare, legal, and education — headquartered in Maryland, serving clients anywhere.
What areas do you service?
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On-site support across central Maryland (Baltimore County, Baltimore City, Howard, Anne Arundel, Harford, Carroll). Remote helpdesk and managed IT available worldwide.
How quickly do you respond?
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Critical issues: 15-minute remote response anywhere. On-site within 2 hours for Maryland clients. Standard issues: 1-hour remote response.
What makes RTS different?
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Headquartered in Towson with a team that knows your name, transparent pricing (5 tiers, no hidden fees), and unique testing center expertise.
Pricing & Contracts
Pricing & Contracts
How is pricing structured?
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Five service tiers from Essential Care to TotalCare Onsite. Per-user or per-device monthly pricing with custom quotes.
Do you require long-term contracts?
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Month-to-month and annual options. No multi-year trap contracts.
Do you offer nonprofit pricing?
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Yes. Discounted plans and grant-friendly pricing for 501(c)(3) organizations.
Services
Services
What's managed IT vs break-fix?
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Break-fix is reactive (call when broken, pay per incident). Managed IT is proactive: 24/7 monitoring, automatic patching, predictable monthly fee. Usually costs less over time.
Can you help with CMMC?
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Yes. We help with gap assessments, SSP development, remediation, and assessment preparation.
Do you offer penetration testing?
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Yes. External penetration testing with detailed reports and prioritized remediation recommendations.
Testing Center
Testing Center
How do I schedule an exam?
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Schedule through the testing provider website (pearsonvue.com, ets.org) and select our Towson location.
What should I bring?
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Two forms of valid ID. Arrive 15-30 minutes early. Personal items stored in secure lockers.
Still Have Questions?
Reach out and a real person from our Towson team will respond promptly.