Your employees have IT problems. We fix them — fast. Virtual helpdesk support from anywhere or on-site technicians at your door. Tier 1 through Tier 3 support with a 15-minute response time and no per-incident fees.
Some problems need remote access. Some need a person at your desk. We offer both — or a hybrid that gives you the best of both worlds.
Your IT department — without the overhead. Our remote helpdesk handles tickets, troubleshoots issues, and resolves problems from our Towson office via remote access.
Best for: Businesses that need day-to-day IT support without hiring a full-time IT person. Most issues resolved in under 30 minutes remotely.
Sometimes you need someone in the building. Our on-site technicians come to your office for hardware issues, network problems, and hands-on projects.
Best for: Businesses with physical hardware, networking equipment, or multiple offices that need hands-on technical work.
Password resets, email issues, printer problems, software installs, basic connectivity troubleshooting. The everyday stuff your team runs into.
Response: 15 minutes
System configuration, Active Directory management, GPO deployment, network diagnostics, M365 admin, application troubleshooting, performance optimization.
Response: 30 minutes
Server infrastructure, firewall configuration, security incident response, disaster recovery, migration projects, architecture design, and complex troubleshooting.
Response: 1 hour
A full-time IT person costs $55,000-$85,000 per year plus benefits, training, and management overhead. And when they're sick, on vacation, or quit — you have no IT support. Our helpdesk gives you an entire team for a fraction of that cost.
Tell us about your business and we'll design a helpdesk plan that fits your team, your budget, and your needs.